Returns & Exchange

What is your return policy ?

 

Maison Amélie Pichard ensures a return policy within 14 calendar days for an exchange or refund. The fourteen calendar days start from the delivery date.

Maison Amélie Pichard check if returned item conforms to our return policies, ie :

 

  • Item must be unused, unaltered and unwashed
  • Item must be in this original state, with  All original packaging and labelling in good condition
  • Shoes must be tried with the sole protective film on a carpeted surface until you decided to keep them.
  • Original shoes box need to be protected during the return. It is part of the product.

 

How to make an exchange ?

Item(s) bought could be exchanged for a different size or color. Exchanges will be shipped once we receive your return and stock availability of your new item(s).

To perform the refund procedure, you need to follow information included in your package.

Returns are free of charge from France. Return from outside France are at your charge. In this case, you are responsible of the package until it arrive on our stock, don’t forget to keep a proof of delivery, in case of issues.

If you would like to exchange something for a different model, please return the original item(s) for a full refund and place a new order.

 

How to get a refund ?

To perform the refund procedure, you need to follow information included in your package. Your refund will be credited to the original form of payment used to make the initial purchase.

If your order is returned from France, your order will be fully refunded. If your order is returned from outside France, shipping cost won’t be refunded.

Please allow 5 business days for your return to be processed at Amélie Pichard and to post the refund to your account. Please note that your banking institution may require additional days to process and post this transaction to your account.

Another question ? write us to : customercare@ameliepichard.com