Returns & Exchange

What is your return policy ?


Maison Amélie Pichard ensures a return policy within 14 calendar days* for an exchange or refund. The fourteen calendar days start from the delivery date.

Maison Amélie Pichard checks if returned item conforms to our return policies, ie :


  • Items must be unused, unaltered and unwashed
  • Items must be in this original state, with  all original packaging and labelling in good condition
  • Shoes must be tried on a carpeted surface until you decided to keep them, the sole should have no trace on them. 
  • Original shoes box need to be protected during the return. It is part of the product.

What is the return adress ?

CROSSLOG – Service retour Amélie Pichard
N° de commande : _________
104 Rue Denis Papin
Parc d’activité d’Arvigny
77 550 Moissy-Cramayel

How to make an exchange ?

Item(s) bought can be exchanged for a different size or colour. Exchanges will be shipped once we receive your return depending on the stock availability of your new item(s).

In order to get a refund, you will need to follow the instructions included in your parcel. 

Returns are free of charge from France. Return from outside France are at your charge. In this case, you are responsible for the package until it arrives at our warehouse, don’t forget to keep a proof of delivery, in case there is any issue. 

If you would like to exchange something for a different model, please return the original item(s) for a full refund and place a new order.


How to get a refund ?

In order to get a refund, you need to follow the instructions included in your package. Your refund will be credited to the account used to make the initial purchase.

If your order is returned from France, your order will be fully refunded. If your order is returned from outside France, shipping costs won’t be refunded.

You have to pay for the shipping for your return if you’re returning a parcel from outside of France as well as if you’re returning an item that was discounted or on sale.

Please allow 5 business days for your return and refund to be processed at Amélie Pichard. Please note that your banking institution may require additional days to credit this transaction to your account.

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