Can I be delivered the same day?
Yes if you are located in Paris & 92/93/94. When ordering, you can select the option “Premium Service – Same day delivery before 10 p.m.”. This delivery is free for all orders over €255. It will be charged 15€ for orders below 255€.
Can I be delivered the next day?
Yes in France. When ordering, you can select the option “Premium Service 24h – Next day delivery before 1pm”.
What are the prices and delivery times?
Shipping time may vary depending on the country of destination. Here is a summary table of delivery times and options:
PARIS + 92/93/94 Premium service (Purchase < €255)
PARIS + 92/93/94 Premium service (Purchase > 255€)
FRANCE 24h Service (Purchase < 255€)
FRANCE 24h Service (Purchase > 255€)
FRANCE Colissimo against signature (Purchase < 120€)
FRANCE Colissimo against signature (Purchase > 120€)
before 10 p.m.
before 10 p.m.
* excluding promotional items
EUROPE (UE + UK compris)
|CHRONOPOST (Purchase < 120€)
CHRONOPOST (Purchase > 120€)
|DHL Express (Purchase < 120€)
DHL Express (Purchase > 120€)
DHL Express (big parcels)
How do I pick up my order in store?
Since April 1, 2022, it is no longer possible to collect the order in store. If you have an old order pending with us please contact us at firstname.lastname@example.org
Do you deliver all over the world?
Amélie Pichard delivers to all countries from the Paris region (77). Most of our packages are distributed within 24/48 hours after verification of the transaction and the availability of the product. We do not process orders on Sundays and we do not deliver to PO Boxes.
I live outside of Europe. Are there any additional fees and taxes to pay upon receipt of my order?
All orders placed within the European Union are sent DDP (delivery charges are pre-paid), which means charges and taxes (VAT) are included in the final price.
International orders, outside the European Union, are sent without VAT. Maison Amélie Pichard will not be responsible for import duties, customs and local sales taxes levied by the country of destination. Import duties or tax fees will be charged directly to you by the delivery service.
How do I track the delivery of my order?
Once you have received the shipping confirmation email, you will be provided with a tracking link. Just click on it and view the delivery status. A delay of 24 hours is sometimes required to update the information.
What if my order is damaged?
Contact our Customer Service with supporting photos. You have 7 days to report a damaged package to us.
What if my order has not arrived?
First check that your shipping address is correct. Orders with invalid addresses are likely to be returned to us and cause a delay in re-delivery.
If the package was lost during delivery, please contact our Customer Service as soon as possible. However, if the package was delivered to the correct address, we cannot be held responsible for the loss or theft of the package.