Could I be delivered the same day ?
Yes. In our checkout process, select “Click & Collect” or “Courier” on delivery options. Courier free delivery is available for order higher than 95€ to Paris only (Mon-Friday, 10am to 4pm). Orders under 95€ will be charged up to 12€. Courier delivery is also available for the inner suburbs of Paris – Les Hauts-de-Seine (92), La Seine-Saint-Denis (93) and Le Val de Marne (94) – at a cost of 15€. Your order will be available in our store Chez Pichard (Paris, France) within the 2 hours following your order. If your order is placed before 4pm, you can pick it up before 7:00pm on the same day. This service is available from Monday to Friday.
Do you ship anywhere in the world ?
We ship our product anywhere in the world from our Parisian warehouse. Most of our orders are shipped within 24/48 hours of purchase, pending availability and payment verification. We do not ship on the weekend and we do not ship P.O. boxes.
How to get free shipping ?
Our in-store pick-up service is free for all orders. Amélie Pichard offer free ground shipping on all orders over 95€ for France and 400€ for Europe.
How fast is your shipping ?
Shipping times may vary according to the destination country. Here is a summary table of shipping times and options :
|PARIS Clic & Collect
PARIS Coursier (Achat > 95€)
PARIS Coursier (Achat < 95€)
Colissimo (Achat > 95€*)
Colissimo (Achat < 95€*)
Colissimo (promotional item)
* excluding promotional items
EUROPE (UE + UK compris)
|DHL Express(Achat < 400€)
DHL Express (Achat > 400€)
|DHL Express (Achat < 50€)
DHL Express (Achat > 50€)
DHL Express (big parcels)
How to pick-up my order in your store ?
In our checkout process, select “Click & Collect” on delivery options. Your order will be available in our store Chez Pichard (Paris, France) within the 2 hours following your order. If your order is placed before 4pm, you can pick it up before 7:00pm on the same day. This service is available from Monday to Friday.
Arriving at our store, show your ID card and the confirmation email to pick-up your order
Your order will be kept in our place for 7 days maximum.
I reside outside the European Union. What taxes must I pay ?
Amélie Pichard ships on a DDP (Delivery Duty Paid) basis to countries inside of the European Union. Product prices displayed are inclusive of all taxes and duties.
All our shipments to destinations outside the European Union are shipped free of VAT.
Amélie Pichard will not be held responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly by the carrier.
“Duty free” applies solely to products purchased in our Parisian store and transported by the customer. “Duty free” does not apply to online sales.
How to track my order ?
Once you’ve received your shipping confirmation email you can click on “Track It” and see the status of your delivery. It may take 24 hours for tracking updates to appear.
What if something I ordered arrived damaged ?
Take pictures and contact our Customer Service right away. You’ve got 7 days to declare a damaged package.
What if my order did not arrive ?
Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery.
If your package has been lost in transit, please reach out to Customer Service right away.
If an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.